Approximately 50% of my consultancy work is for outsourced call centre vendors. From the inside, it is often very difficult to assess how they are performing. This is why I provide a range of services specifically to fill this need.
- Sales assessment: With a fairly lengthy sales process, it can be challenging to determine how well your sales people are really performing. Many companies give a Business Development Manager or Director 6-12 months to see if they can bring in a specific amount of business and terminate those who fail. This is not only expensive but time & resource consuming. I have built a process which assesses how well sales people are actually performing from month 1.
PR - I produce articles for a number of outsourrced vendor to help raise their profile among the buyer and advisory communities. My articles are thought-provoking and insightful allowing your brand to be seen as thought-leaders
Marketing assessment - How well do you think your message is relayed to your potential clients? How consistent is the message they are receiving about you? Does your marketing message truly reflect your key selling areas. Let me help you assess how well you are doing and provide advice on improvements.
RFP production - Some companies achieve a great deal of sales through RFP processes. Are you one of them? If not, then you should consider external support through me to produce an outstanding document which will put you in the driving seat when it comes to winning new business.
Company strategy - Are you a new vendor looking to develop business plans, marketing plans or operational procedures? Do you need strategy to position yourself? I can assist.